Returns, Exchanges and Cancellation

Thank you for shopping with us at Celestine & Mae. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 14 days of receipt, provided they are in original condition unless the product is an excluded item. Once items are returned you will be entitled to receive an exchange or a refund.

Items must be returned to us in their original condition and original packaging with all tags still attached.

They must also be:

• Untampered hygiene and with the security tags intact;

• Unworn and odourless; and

• Without damages, alterations, stains or marks.

Please ensure all return packages are sent with a trackable, insured service that provides you with proof of postage, as we cannot take responsibility for items damaged or lost in transit.

Please allow up to 14 working days from the time we receive your return for it to be processed.

Changed Your Mind? Your Right To Cancel.

We understand that you may change your mind about something you have bought online.

You have the right to cancel within 14 days of placing your Order if you simply change your mind unless the product is excluded. We can offer a refund and request that you return the item(s) unused to us. Please ensure all return packages are sent with a trackable, insured service that provides you with proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please allow up to 14 working days from the time we receive your return for it to be processed.

Please let us know via email customercare@celestineandmae.com to confirm the return of your goods.

Please also see the Exchanges, Exclusions, Refunds, and How to Return sections below.

Faulty Items

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty.

Please contact us via email customercare@celestineandmae.com. Please provide your Order Number and as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly on the best method for resolution.

We will then contact you in writing to confirm the next actionable steps.

Refunds

We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend you send the products using a secure or trackable method - i.e. Recorded/Special Delivery - and that you retain your proof of postage.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Please note that we are unable to issue refunds to expired bank cards - in this instance, we will issue the amount paid to you as online credit or gift card.

Faulty items will be refunded in full, including delivery charges where you have paid for the service.

There are certain situations where only partial refunds are granted (if applicable, but not limited to):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 6 months after receipt.

Shipping And Delivery

Order before 12pm [GMT] Monday to Friday and your order will be dispatched on the same day.

Please note that shipping times may vary subject to national holidays and bank holidays.

International delivery times may vary as shipments can be subject to customs and duty procedures beyond our control.

Foreign Taxes and Duties

In most cases customs and import duties are charged once the delivery reaches its destination. Customs and duties policies vary from country to country and we would therefore urge you to contact your local customs office and review these costs prior to placing your order. All charges on delivery are payable by the receiver.

Refused Deliveries

If a delivery is refused by the receiver and returned to us your refund will be subject to deductions of any duties, taxes, postage or custom charges incurred.

For any further queries please visit our F&Q page or contact celestine & mae customer support team at customercare@celstineandmae.com

Our business hours are Monday to Friday 09.00am to 17.00pm [GMT], excluding bank holidays. We aim to respond within three working days.

How do I know if my order has been placed correctly?

You will receive an automatic notification once your order has been processed. You will receive a further email once your item has been shipped.

Can I make changes/ amend my order once it has been placed?

Unfortunately, we cannot amend orders once they are placed, please contact us as soon as possible and we may be able to cancel your existing order and ask you to place a new order. 

If the order has been processed by the time you contact us then you will need to return the item to us following the returns policy procedure.

What do I do if an item is faulty or incorrect?

Please email our customer support team at customercare@celestineandmae.com with your order details, images and any other information we will need, and we will investigate this for you as soon as possible.

What is your returns policy?

Please see here the link to our returns policy where you will find all the information you need to arrange your return, all this information is also noted on the receipt provided in your delivery box.

Do you offer exchanges?

We do not currently offer exchanges, please return your item following the returns policy here and repurchase. If you need any further support, please contact our customer care team at customercare@celestineandmae.com

How does pre-order work?

We are a slow fashion brand therefore we will only ever re-stock small quantities (if we decide to re-stock) to avoid over production. If the item is available for pre-order, you will see this information in the description, please place your order as normal and you will receive an email to confirm the expected dispatch date. 

When is my item back in stock?

Sorry to hear that your item is sold out. As a slow fashion brand we only ever stock small quantities to avoid over production. Unfortunately we cannot confirm when items will be back in stock but if you sign up to our newsletter and keep an eye out on the site we will update you when styles are back in stock or available for pre-order. 

Can I cancel my order?

Whilst we cannot make any guarantees, if you contact us ASAP we will do our best to cancel your order before it is shipped. Once your order has been processed by our warehouse, it can no longer be cancelled, and you will need to follow the returns procedure. 

For pre-order purchases you can cancel up to 24 hours before the dispatch date provided to you. 

Our Terms And Conditions

Please Read Carefully Before Using This Website.

1. THESE TERMS

1.1 These are the terms and conditions and purchase order, together with any documents referred to herein (“Terms”), on which we supply our products and services to you, and how they govern your use of our website (“Website”).

1.2 In these Terms, “we/us/our/Celestine & Mae” shall mean All She Wants Clothing Ltd t/a as Celestine & Mae or one of our group companies and “you/your” shall mean you as the customer wishing to place an order with us or using the Website.

1.3 Our Website can be found at celestineandmae.com which is owned or licensed by us, and our details are given below. Our Website operates as a shopping and browser website which our customers can visit and purchase our range of fashionwear products.

1.4 We therefore recommend that you please read these Terms before using our Website as they may affect your legal rights and liabilities, and furthermore, the basis upon which we will supply our products and/or services to you (“Product(s)”), whether you continue to use the Website as either a registered user or a guest, or as a purchaser of our Products. By continuing to use this Website or by placing an Order with us you will be deemed to have read these Terms and agree to be bound by these.

1.5 Please read these terms carefully before you submit your Order to us. We have endeavoured to make these as simple as possible but if you have any specific questions, we recommend you refer to our frequently asked questions. These Terms tell you who we are, how we will supply our Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss this.

1.6 These Terms, and any contract formed between you and us, shall be in the English language.

1.7 Where you communicate on behalf of a company or organisation, you agree that you have authority on its behalf to proceed with us.

1.8 We may from time to time make changes to these Terms and any policies and agreements which are incorporated herein, and such changes shall be effective immediately upon posting to this Website. Your use of this Website after such changes or the purchase of our Products, shall constitute your acceptance.

1.9 If you do not agree to be bound by these Terms, you should stop using the Website and our Products immediately.

1.10 Any reference to a quotation, bid or proposal by us will not be deemed acceptance of any term, condition or instruction contained in that document. These Terms together with any drawing or document referred to in the Order, or any documents incorporated by reference will supersede any prior or contemporaneous communications, representations, promises or negotiations, whether oral or written, with respect to the subject matter of the Order.

1.11 These Terms do not constitute a firm offer and may be revoked by us at any time prior to acceptance by you and your placing of an Order to purchase our Products.

1.12 These Terms set out your legal rights and responsibilities, our legal rights and responsibilities and certain key information required by law.

1.13 The Products available on our Website are intended for consumer use and not for resell purposes or any other commercial enterprise. If you wish to purchase items which are for business use, please contact us directly for further details.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 All She Wants Clothing Ltd t/a Celestine & Mae is a company incorporated in England and Wales, with its company number 12763987 and its registered office being 1b Temple Road, Leicester, LE5 4JE. We only supply our Products for domestic and private use.

2.2 You can contact us by emailing our customer service team at customercare@celestineandmae.com If you wish to exercise your cancellation rights pursuant to this Agreement, you may do so by contacting us at this email address or by completing the cancellation form on our Website.

2.3 If we must contact you, we will do so by email.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

2.5 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

2.5.1 See clause 2.1;

2.5.2 read the acknowledgement email (see clause 3.2); or

2.5.3 contact us using the contact details at the top of this page.

3. OUR CONTRACT WITH YOU

3.1 Our Website will guide you through the ordering process. Before submitting your Order electronically, you will be given the opportunity to review and amend it. Please ensure that you have checked your Order carefully before submitting it to us. In doing so, you are making an order to purchase our Products. If you buy the Products on our Website, you agree to be legally bound by these Terms.

3.2 Orders shall be accepted at our sole discretion. After receiving your Order, we will check that the relevant Product(s) are in stock. Our acceptance of your Order will take place when you place an order on our Website and we email you to accept it with an invoice, at which point a contract will come into existence between you and us (“Order”).

3.3 We may contact you to say that we do not accept your Order. This is typically for the following reasons:

3.3.1 the Product(s) are unavailable or unexpectedly out of stock;

3.3.2 we cannot authorise your payment;

3.3.3 you are not allowed to buy the Product(s) from us;

3.3.4 we are not allowed to sell the Product(s) to you;

3.3.5 you have ordered too many goods; or

3.3.6 there has been a mistake on the pricing or description of the Product(s).

3.4 If we accept your Order, we shall send you an order acknowledgement email confirming what Product you have agreed to buy, and we will assign a reference number to your Order. It will help us if you can tell us the reference number whenever you contact us about your Order.

3.5 By submitting your information to us and paying for the Product, you agree to comply with and be bound by these Terms, as they may change from time to time.

3.6 This agreement constitutes the entire agreement between the parties. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out herein.

3.7 Any illustrations, descriptive matter or advertising issued by us, and any descriptions or illustrations contained in our publicity material or on the Website are issued or published for the sole purpose of providing guidance of the Products described in them. They shall not form part of the contract or have any contractual force. Your Products may vary slightly from the images provided by us.

3.8 During the ordering process, you will have the opportunity to check and confirm the details of your Order, its total price and to correct any errors before confirming your acceptance. It is your responsibility to verify the accuracy of the Order and to report or rectify any error, within a maximum of 24 hours, from the validation of your Order. Any request to this effect must be sent by e-mail to customercare@celestineandmae.com. The request must include the order references as they appear in the confirmation email sent by us.

3.9 The terms and conditions for exercising the right of withdrawal, as well as a link to the standard withdrawal form, can be found on our Website.

3.10 We reserve the right to cancel or refuse any Order from you if there is a dispute relating to the payment of a previous order.

4. OUR PRODUCTS

4.1 We take care to try and ensure that our Website is as accurate as possible, both in terms of prices displayed and how we describe our Products.

4.2 We cannot guarantee that our Products will always be available to purchase and if not, we will inform you either during the ordering process, or shortly afterwards.

4.3 We offer our Products via our Website, which are subject to stock and availability. We reserve the right to make changes to our Product catalogue at any time. The photos and graphics presented on the Website are as true and accurate as possible. However, we cannot guarantee that they are exactly as shown or illustrated, and we cannot be liable for any differences that occur between the advertisements and the actual end product. All measurements displayed are only approximated.

4.4 Our Website is presented on an ‘as is’ basis and we make no claims to its accuracy, either express or implied. All sizes and measurements are approximate. We do try and ensure they are as accurate as possible, but we recommend you follow any sizing guide provided.

4.5 We make all reasonable efforts to ensure that all prices shown on our Website are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.

4.6 We are under no obligation to provide any Product that does not form a part of your Order.

4.7 In the event that the price of the Products you have ordered changes between your Order being placed and us processing that Order and taking payment, you will be charged the price shown on our Website at the time of placing your Order.

4.8 All prices on our Website exclude VAT. VAT and/or other applicable taxes are added to your Order at the point of ordering together with any delivery charges / packaging options. If the VAT rate changes between your Order being placed and us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

4.9 You are required to refer to and understand the description of the Product prior to placing your Order, to ensure you are familiar with the properties, the essential particularities, and the waiting / delivery times.

4.10 These Terms relate to Products sold by us in the United Kingdom. For any orders that fall outside of this territory, we may engage our group companies to provide assistance with any deliveries. If this happens, customs duties or local taxes may also be payable, and you will agree that you will pay any further charges that may apply.

4.11 In the event of a pricing error, whether on our Website or in an Order confirmation or otherwise, you confirm that we have the right to correct such error and to charge the correct price or cancel the Order.

5. YOUR RESPONSIBILITIES

5.1 You shall ensure that all information provided to the Website does not contain any material which could be regarded as offensive, indecent, obscene, illegal, dishonest, untruthful, defamatory or discriminatory.

5.2 You agree to provide us with such information and materials as we may reasonably require in order to supply the Products and ensure that such information is accurate in all material respects.

5.3 You agree to obtain and maintain all necessary licences, permissions and consents which may be required to access or use our Products.

6. DELIVERY INFORMATION

6.1 Our delivery fees are indicated to you at the point of Order and shall also be shown on our invoice to you. For information on delivery options and fees, please visit our Website and during the online checkout process, you will be given available delivery options.

6.2 Your Order shall be processed during normal business hours Monday to Friday, excluding UK bank holidays. Next day and Second day delivery options may also apply during normal business hours Monday to Friday. These options will not be allowed for Saturday deliveries.

6.3 When you elect to use the Next day and Second day options when placing your Order, please note that all Orders must be placed by 1pm (GMT) between Monday to Friday to apply.

6.4 We shall aim to deliver your Order on the agreed delivery date to the address nominated by you in your Order, and no later than 30 days, but please note that we can only provide estimated delivery times from the point of Order, and we cannot be held responsible for delays or unforeseen events as we use third parties in the delivery process. Delivery will take place at the address specified by you when you placed an Order with us. Delivery estimates will only apply from the point of dispatch of your Order and not when you place the Order.

6.5 All deliveries are tracked and a signature may be required upon delivery to prove receipt, depending on the value of the Product.

6.6 You acknowledge that we are not responsible for delays outside our control. If our provision of the Products is delayed by an Event Outside Our Control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

6.7 If we miss the 30-day delivery deadline for any Products, we may cancel your Order straight away and refund to you any sums paid by you.

6.8 Delivery will be effective at the point the Products are delivered to you by us in accordance with your Order. Risk and title will only pass to you upon delivery of your Order and subject to payment in full.

6.9 If you unreasonably defer delivery or delay the receipt of delivery after we have notified you that our delivery partner has tried to deliver your Order, your Order will be cancelled, and a full refund issued to you.

7. PRICE AND PAYMENT

7.1 The prices shown on our Website at the point of submitting your Order, will apply. VAT will be applied at the time your Order is placed. Unless as otherwise specified by us, our invoice which will only be provided to you once an Order has been accepted, shall list the price you are paying, what VAT is payable and what delivery charges are included. To the extent any further import taxes or duties are payable, these will also be included on the invoice. If the rate of VAT changes between the date of your Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

7.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the Order is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with these Terms or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third-party gains unauthorised access to any information that you give us.

7.3 The prices consider any reductions offered by us on the Website and the prices are not negotiable.

7.4 The prices do not include our delivery charges which are also added at the time your Order is placed.

7.5 You can pay for the Products using our payment methods offered via our Website.

7.6 Payment is irrecoverable. All prices payable by you to us must be paid in full, without set off or deduction. We reserve the right to suspend the supply of any Products to you, or to terminate this Agreement if you fail to pay for your Order, on or before the due date.

7.7 If your payment is not received by us and you have already received the Products, you must:

7.7.1 pay for the Products as soon as possible and in any case within 7 days; or

7.7.2 return them to us as soon as possible and in any case within 7 days. If so, you must keep the Products in your possession, take reasonable care of them and not use them before you return them to us.

7.8 Nothing in this clause affects your legal rights to cancel this contract during the applicable cancellation period.

8. BUSINESS CUSTOMERS

8.1 These Terms do not apply to customers buying our Products from our Website in the course of business. We recommend that you contact us for further details in this regard.

9. GOODS DAMAGED IN TRANSIT / ITEMS RECEIVED IN ERROR

9.1 We want you to be satisfied with our Products. We ensure that our Products are dispatched in protective packaging, and we only work with professional delivery partners. However, we recognise from time to time that issues occur. We therefore ask you to inspect your Order at the point of delivery before you acknowledge receipt of the same. In the unlikely event the Product is damaged, you should take delivery of your Order. You should then request the Product is returned to us and we will arrange a replacement.

9.2 If you receive something in error, it is your responsibility to notify us by email.

10. OUR LIABILITY TO YOU

10.1 To the maximum extent permitted by law, we shall accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website, or any information contained therein.

10.2 We make no warranty or representation that the Products are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

10.3 Nothing in these Terms seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation, or any breach of the terms implied by Section 12 of the Sale of Goods Act 1979, or any breach of the terms implied by Section 13 of the Sale of Goods Act 1979 and defective products under the Consumer Protection Act 1987.

10.4 Subject to clauses 10.2 and 10.3, our maximum aggregate liability for breach of these Terms (including any liability for the acts or omissions of its employees, agents or subcontractors) whether arising in contract, tort (including negligence), misrepresentation or otherwise shall in no circumstances exceed the price that you have paid for your Order via our Website, unless there is malice aforethought or gross negligence on our part. In any case, we shall only be obliged to compensate for personal and direct damage to you for which we are liable.

10.5 Nothing in these Terms seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

11. CANCELLATION AND TERMINATION RIGHTS

This Agreement shall commence on the acceptance of these Terms and will remain in force until it is terminated by either you or us in accordance with this clause 11.

11.1 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply. Your right to cancel under these regulations will expire after 14 days from the day on which you acquire, or a third party nominated by you acquires physical possession of the Products. If you change your mind and no longer wish to proceed with the purchase of the Product, you may cancel your Order, subject to these Terms:

(a) you can notify us by email to customercare@celestineandmae.com or by way of a cancellation form through our Website, before we have dispatched your Order to you and unless your Order was bespoke, we can organise a refund or exchange; or

(b) where your Order has already been delivered, by returning the Products to us in accordance with clause 11.3 below.

11.2 This right to cancel applies to our sale and non-sale Products but does not apply to our excluded Products. Excluded products are returns or exchanges of any gift cards / e-cards, bespoke or personalised Products.

11.3 You can return your Order to us for any reason provided that you notify us in writing within 14 days of the delivery date (beginning with the day following delivery of your Order) for a full refund or exchange. We refer you to our Returns Policy.

11.4 Your rights referred to in this clause 11 are not applicable in the following circumstances:

(a) in the event the Product has been used or damaged in any way; and

(b) for any Product(s) we have made bespoke for you or are custom made.

11.5 Ownership of and risk in the Products you have ordered will pass to you at the time they are delivered to you. If you decide to return the Products to us for a refund or exchange in accordance with our Refunds Policy, risk will remain with you until we have received the returned Products.

11.6 The provisions of this clause 11 do not exclude your statutory rights.

11.7 In the event that the Product is faulty, we will honour our legal duty to provide you with Products that are described by us on our Website. You must contact us with photographic evidence to support and we will then advise you on the next steps, such as whether we need to organise a collection and refund / exchange, in accordance with your rights pursuant to the Consumer Rights Act 2015. Please see our Returns Policy for more information.

11.8 We reserve the right to withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know at least 7 days in advance of our ceasing the provision of the Product and will refund any sums you have paid in advance for Products which will not be provided.

11.9 If you do not return a Product to us, we reserve the right to refuse a refund.

11.10 Without limiting its other rights or remedies, either party may terminate this Agreement with immediate effect by giving written notice to the other if:

a) That party commits a material breach of any term of this Agreement and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing to do so;

b) That party fails to make any such payment when it is due, and that payment remains outstanding within 14 days of any such reminder for payment;

c) That party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business; or

d) That party suspends, threatens to suspend, ceases or threatens to cease to carry on all or a substantial part of its business.

11.11 Termination of this Agreement for any reason will not affect any rights, duties or liabilities of either party accrued prior to the termination.

11.12 On termination of the Agreement for any reason you agree that you shall immediately pay us all outstanding unpaid invoices together with interest (if any).

12. WEBSITE USE

12.1 We refer you to our Website Terms of Use on our Website which set out our terms of use for our Website and what you may and may not do. These Website Terms of Use are incorporated herein by reference and will be binding upon you.

13. INTELLECTUAL PROPERTY RIGHTS

13.1 We will at all times retain the ownership or be the licensee of any and all Intellectual Property Rights existing in our Website including all artwork, graphics, photography, designs and content, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved but may include copyright and trademark protection.

13.2 You shall not acquire any rights in or over any Intellectual Property Rights subsisting in any materials and/or property owned by us or by any third parties (where, for example, we are using materials under licence).

13.3 You must not use any part of the content on our Website for commercial purposes.

14. YOUR INDEMNITY

14.1 You shall fully indemnify us against all costs, expenses, liabilities, losses, damages and judgments that we may incur or be subject to as a result of any of the following:

(a) Your misuse of the Product;

(b) Your breach of these Terms; and

(c) Your negligence or other act of default.

14.2 You agree that you shall indemnify us and any successor to us, and to the extent required from time to time by us (or any such successor), our officers, agents and employees, against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us or any successor to us arising out of or in connection with your negligence, misrepresentation or the breach of any obligation to be performed by you under this agreement.

15. DATA PROTECTION

15.1 To enable us to fulfil our obligations and provide the Products under this Agreement, it is necessary for us to collect personal data from you to enable us to provide our Products to you. Further details of our policies and procedures on data protection and the use of our Website generally are set out in our Privacy Policy which is made available on our Website. Your acceptance of this Agreement includes your acceptance of our Privacy Policy and Website Terms of Use which are incorporated in, and details of how we shall use any personal data.

15.2 Any personal data received by us includes information provided to us through your use of our Website, through our Products, a record of any correspondence between us, and details of transactions you carry out with us. Such information will enable us to provide you with access to all parts of our Website and to enable us to supply you with the Product(s) ordered by you. We will also use and analyse that information to administer, support, improve and help us to develop our business.

16. CONFIDENTIALITY

16.1 All information, including without limitation, specifications, samples, drawings, materials, know-how, designs, processes and other technical business information that has been supplied to you or will be supplied to you is deemed to be confidential information. This belongs to us and may not be used for any other purpose other than to receive your Product for its use and enjoyment.

17. WHOLE AGREEMENT

17.1 These Terms constitute the entire agreement between you and us regarding your use of our Website and the available Products and our provision of these to you upon your purchase.

17.2 The following documents outlining further terms relating to the provision of Products and the use of our Website all are incorporated herein and include but are not limited to the following:

• These Terms

• Privacy Policy

• Cookies Policy

• Returns Policy

• Our Website Terms of Use

17.3 In case of any conflict, then these Terms shall prevail over the other terms and agreements referred to above, unless expressly stated otherwise.

18. MISCELLANEOUS

18.1 You may not transfer your rights or obligations under this Agreement, but we may transfer our rights under this Agreement to someone else. We will always notify you in writing or by posting on our Website if this happens.

18.2 Nobody else has any rights under this Agreement. This Agreement is between you and us. No other person shall have any rights to enforce whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. This clause does not affect any right or remedy of any person which is exists or is available otherwise than pursuant to the Act.

18.3 The invalidity of one or more of the provisions of the Agreement between the parties does not affect the validity of the remaining provisions. In the event that a provision should be invalid, the parties shall replace it by a new provision that adheres as closely as possible to the objectives of the original provision.

18.4 Even if we delay in enforcing this Agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

18.5 The abstinence from, or failure to, exercise or enforce its rights by one party with respect to the other party will under no circumstances constitute a waiver thereof, unless such a waiver is in writing and signed by the waiving party. No waiver shall be deemed to be a waiver of any subsequent breach nor any breach of any other provision.

18.6 This Agreement shall be governed by and construed in accordance with English law and the Parties hereto agree to submit to the exclusive jurisdiction of the English courts. If you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

18.7 If you have a complaint, please contact customercare@celestineandmae.com and this will be picked up by our customer services and investigated. We offer no guarantees whatsoever in relation to how long it will take to resolve a complaint.

18.8 Alternative dispute resolution (“ADR”) is an optional process where an independent body considers the facts of any dispute and seeks to resolve it. In the event you have a dispute with us, we invite you to consider ADR as an option prior to considering legal proceedings such as mediation.

19. EVENTS OUTSIDE OF OUR CONTROL

19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract or our supply of your Order, that is caused by an event outside of our control (“Event Outside of Our Control”). This is defined in clause 19.2. We will contact you as soon as possible to let you know and what we can do to reduce the delay. As long as we do this, we will not compensate you for any delay.

19.2 An Event Outside of Our Control is any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, extreme weather conditions, subsidence, epidemic or other natural disaster, or failure of public or private communications networks or impossibility of use of the railways, shipping, aircraft, motor transport or other means by public or private transport.

19.3 If an Event Outside of Our Control takes place that may affect our performance of this Contract with you, we will contact you as soon possible to notify you and our obligations shall be suspended and the time for the performance of our obligations shall be extended for the duration of the Event Outside of Our Control. Where it shall affect our delivery times, we shall organise a new delivery date.

19.4 You may cancel your contract with us if an Event Outside of Our Control continues for more than 30 days. You can do this by contacting us in writing and we will refund the price paid by you.

All She Wants Clothing Ltd t/a Celestine & Mae (“Celestine & Mae”, “we”, “our” or “us”) has created its online fashionwear shop, which we operate through our website www.celestineandmae.com (“Website”). 

This Privacy Policy governs those that will access and use our Website whether you are a customer of Celestine & Mae, a business that we work with in the provision of our products (“Products”), or those that are general visitors to the Website. 

Whenever you provide personal information to us, or we collect from you, irrespective of whether this is through the Website, via telephone or by way of correspondence, we will use the information in accordance with this Privacy Policy. 

We are the controller of personal data obtained via our Website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

Overview

At Celestine & Mae, we take your privacy very seriously. We have prepared this privacy policy (“Privacy Policy'') to ensure that we communicate to you, in the clearest way possible, how we treat your personal information. We encourage you to read this Privacy Policy carefully as it governs your use of the Website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

We collect information that you voluntarily provide to us when you register on the Website, obtain our Products and services or otherwise when you contact us. The types of personal information that we collect depends on how you interact with us and the choices you make. 

We are committed to ensuring that your personal information remains confidential and secure in accordance with applicable Data Protection Legislation. 

Given the nature of our Website, we do not expect to collect the personal data of anyone under 16 years old. If you are aware that any personal data of anyone under 16 years old has been shared with us, please let us know so that we can delete that data.

This Policy sets out how we look after your personal data if you are a:

• Visitor to our Website;

• A customer with authorised access;

• Supplier, retailer or business contact of Celestine & Mae;

• A client or customer of Celestine & Mae;

• Any third-party organisation that uses Celestine & Mae;

This Privacy Policy (together with any applicable terms and conditions of sale, website terms of use, and any other documents or terms incorporated by reference) describe the types of information that we collect from you through the use of the Website, and our Products and services available to you, and how that information may be used or disclosed by us and the safeguards we use to protect it. The personal information that we collect is used for providing and improving our Products. We will not use or share your information with anyone except as described in this Privacy Policy. 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

We may update this policy from time to time, and you can find our latest policy on the Website or by asking us for a copy. 

Who is Celestine & Mae?

All She Wants Clothing Ltd t/a Celestine & Mae is a company incorporated in England and Wales, with its company number 12763987 and its registered office being 1b Temple Road, Leicester, LE5 4JE

This Privacy Policy applies to any personal data we collect through our business and the Website to enable us to deliver our Products.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at info@celestineandmae.com

We will only process personal information about you in accordance with the UK Data Protection Legislation which for the purposes of this Privacy Policy shall mean: all applicable data protection and privacy legislation in force from time to time in the UK including without limitation the UK GDPR; the Data Protection Act 2018 (and regulations made thereunder) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended; and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications); and the guidance and codes of practice issued by the Commissioner or other relevant regulatory authority and which are applicable to a party (“Data Protection Legislation”).  

1) What does Celestine & Mae do? 

We provide fashionwear via our Website which is available as an ecommerce shop. 

2) The purpose of this Privacy Policy

The purpose of this Privacy Policy is to set out how we collect and use your personal data when we directly control the personal data as a data controller in respect of Celestine & Mae and the Website. 

3) The data we collect and how we collect it.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together depending on your relationship with us (for instance, whether you are a member or customer benefitting from our products, or a supplier) as follows:

• Identity Data: includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. 

• Financial Information: this includes payment data where we collect data to process payment if you make any purchases. This may include bank account details or debit / credit card information for payment information and purchases. If required for payment information, postal address. We may use third party payment providers to facilitate this service such as Paypal and Klarna.

• Contact Data: your email address, telephone number and postal address. 

• Transaction Data that may include details about payments we receive.

• Technical Log Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and website and other technology on the devices you use to access the Website.

• Profile Data includes your authorised username and password if you register as a customer, orders made by you (if applicable), complaints, preferences, and any feedback responses. 

• Usage Data includes information about how you use the Website and Products.

• Device Data includes device data information about the device used by you to access the Website. Depending on the device used by you, this may include information including Technical Log Data.

• Cookies Data like many websites, we may use some "cookies" to enhance your experience and gather information about the visitors and number of visits to the Website. Please refer to our Cookie Policy on our website about cookies, how we use them and what kind.

• Third Parties and Information we receive from other sources We may receive information about you if you use any of the other websites we may recommend or provide links to. 

• Analytics includes third-party analytics Products (such as Google Analytics) to evaluate your use of the Website, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to our website and internet usage. These third parties use cookies and other technologies to help analyse and provide us the data. By accessing and using the Website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.

You can withhold your personal data from us, but we may not be able to provide our Products or complete access to our Website, to you if you do so. 

We may collect your personal data from different sources: 

• directly, when you enter or send us information (including Identity, Contact and Financial Information), such as when you register with us, contact us (including via email), send us feedback, purchase products or services via the Website, post material and complete customer surveys or participate in promotions, and.

• indirectly, such as your browsing activity while on our Website; we will usually collect information indirectly using the technologies (Technical Log Data) explained in the section on ‘Cookies’ below. We collect this data using cookies and other similar technologies including server logs. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions, which include strict confidentiality and contractual terms. 

4) How we use your personal data

We (or third-party data processors, agents and sub-contractors acting on our behalf) may collect, store and use your personal information by way of different methods to collect data from and about you including through:

Direct interactions. This is information (including Identity, Contact and Financial Information) you consent to giving us about you when you fill in forms through the Website or send to us directly, or by corresponding with us (for example, by email or chat). It includes information you provide when you purchase any of our Products, visit or use the Website, or when you create an account with us and finally when you report a problem with our Products, or Celestine & Mae. If you contact us, we will keep a record of that correspondence.

Information we collect about you and your device either automated or otherwise. Each time you visit or use the Website, we will automatically collect personal data including Technical Log Data. We collect this data using cookies and other similar technologies including server logs. We may also receive technical data about you if you visit other websites employing our cookies. We may also collect Technical Log Data if you contact us and use our Products generally through Celestine & Mae.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions, which include strict confidentiality and contractual terms.

We will only use your personal data when the law allows us to. Most commonly we will use your personal data in the following circumstances:

• Where you have consented before the processing.

• Where we need to perform a contract, we are about to enter into, or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

When we are acting as a data controller, we will use your personal data for the purposes set out in the table below. 

The law sets out several different reasons for which we can collect and use your data. The legal grounds on which we collect and use your data are also set out in the table below. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.

Marketing

We will use your personal data to send you updates (by email, text message, telephone or post) about our products, including exclusive offers, promotions or new products, once you register or purchase our Products.

We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by:

• contacting us at info@celestineandmae.com; 

• using the ‘unsubscribe’ link in emails; or

• updating your marketing preferences on your account

We may ask you to confirm or update your marketing preferences if you ask us to provide further products in the future, or if there are changes in the law, regulation, or the structure of our business.

We will always treat your personal data with the utmost respect and never sell it with other organisations outside the group for marketing purposes.

For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.

Aggregated Data

We may aggregate and use non-personally identifiable data we have collected from you and others. This data will in no way identify you or any other individual.

We may use this aggregated non-personally identifiable data to:

• assist us to better understand how our users are using the Website and our Products; 
  

• provide users with further information regarding the uses and benefits of Celestine & Mae; and
  

• otherwise, to improve our Website.

Cookies when using the Website

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly. For more information about the cookies

we use, please see here.

5) Who has access to your personal data and who do we share it with?

We may need to share your personal data when using your personal data as set out in the table above. We may share your personal data with the following third parties:

• Our professional advisers, including lawyers, auditors and insurers.

• Our banks.

• Service providers who provide IT and system administration Products, warehouse providers, delivery organisations, payment providers, online advertising or other suppliers who store data on our behalf.

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy. 

• Retailers or organisations that offer goods or Products through the Website which we may recommend in the provision of our Products.

Where any of your personal data is required for such a purpose, we will take all reasonable steps to ensure that your personal data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the Data Protection Legislation. This type of external data processing is always subject to contractual assurances that personal data will be kept securely and used only in accordance with our specific directions.

We will not misuse your personal data for any other purpose other than as set out in this Privacy Policy. 

Who we share your personal data with;

More details about who we share your personal data with and why are set out here. 

https://mailchimp.com for the storage of data for email sending purposes

https://ship.dhlparcel.co.uk for the purposes of parcel shipping

6) International Transfers 

Subject to us complying with Data Protection Legislation and ensuring appropriate safeguards are in place, we may transfer your personal data to third parties providing Products to us who are based outside of the UK without obtaining your specific written consent but within the EEA. This may include parties providing IT administration products and hosting products and other organisations which have products or services that are essential in the delivery of our Products; and finally, organisations providing assistance with managing our marketing databases.

Whenever we transfer your personal data outside of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

(a) the personal data is transferred to or processed in a territory which is subject to adequacy regulations under the Data Protection Legislation that the territory provides adequate protection for the privacy rights of individuals such as the EEA; or

(b) we participate in a valid cross-border transfer mechanism under Data Protection Legislation, so that we can ensure that appropriate safeguards are in place to ensure an adequate level of protection with respect to the privacy rights of individuals as required under the Data Protection Legislation; or

(c) the transfer otherwise complies with Data Protection Legislation. 

Where we transfer your personal data outside the UK, we do so on the basis of an adequacy regulation or (where this is not available) legally-approved standard data protection clauses recognised or issued further to Article 46(2) of the UK GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by the Data Protection Legislation and reflected in an update to this Privacy Policy.

7) Retention period

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For more details of our specific retention periods, please contact us.  

8) Data Security

Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Celestine & Mae and the Website.

We have implemented significant security measures to maintain a high level of security.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

Not withstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet and you take the risk that any sending of that data turns out to be not secure despite our efforts.

If we give you a password upon registration and use of the Website, you must keep it confidential. Please don't share it.

9) How do we protect personal information?

We implement a variety of security measures to protect and maintain the safety of your personal information including encrypted software. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. 

10) Your rights as a data subject

Under certain circumstances, you have rights under the Data Protection Legislation in relation to your personal data. These rights are set out below.  If you wish to exercise any of the rights set out below, please contact us.  

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Your rights are as follows:

• Right of access – you have the right to request a copy of the personal data that we hold about you and to check that we are lawfully processing it. 

• Right of rectification – you have a right to request that we correct personal data that we hold about you that is inaccurate or incomplete.

• Right to be forgotten / erasure – in certain circumstances you can ask for the data we hold about you to be erased from our records i.e., when there is no good reason for us continuing to process it.

• Right to restriction of processing – where certain conditions apply, you have a right to restrict or suspend the processing, for example if you want us to establish its accuracy or the reason for processing it.

• Right of portability – you have the right to have the data we hold about you transferred to another organisation.

• Right to object – you have the right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.

There are some exceptions to the above rights. 

Right to withdraw consent.  In the limited circumstances where you have provided your consent to the collection, processing and transfer of the personal data referred to above, you may withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent, or to processing carried out on other legal grounds. If you withdraw your consent, we may not be able to provide certain products or Products to you. We will advise you if this is the case at the time you withdraw your consent.

All the above requests will be forwarded to the relevant party should there be a third party involved in the processing of your personal data.

11) Complaints to the Information Commissioner’s Office

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance by emailing us at info@celestineandmae.com

Our website and e-commerce shop celestineandmae.com (“Website”) uses cookies and similar technologies. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of this Cookie Policy is deemed to occur if you continue using our Website. 

If you do not agree to our Cookie Policy, please stop using our Website immediately.

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide the best possible experience when you browse our website and access and use the Website. It also allows us to further develop and improve our Website.

A cookie is a small file of letters and numbers and is stored within your browser or on your device’s storage if you agree. Cookies contain information that is transferred from a website onto your device.

Our Website may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our Website and to provide and improve our products and services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our the Website. They include, for example, cookies that enable you to log into secure areas of our Website.

• Analytical or Statistical cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website and the Website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality or Preference cookies. These cookies enable us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region). These cookies are not strictly necessary, but the Website may not work as fluidly without them. 

• Marketing cookies. These cookies are chiefly third-party analytical cookies, used by suppliers to analyse the performance of embedded content from their platforms used on the Website. These cookies are not necessary, but you may need to allow them in order to engage with embedded third-party content.

• Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website and the advertising displayed on it, more relevant to your interests. 

Please note where we use third party cookies, we have no control over their functions or destination. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

How to turn off all cookies and consequences of doing so

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

How to contact us

Please contact us OR our Data Protection Officer, if you have any questions about this Cookie Policy or the information we hold about you.

Changes to this policy

This policy was published on 01.09.2023 and last updated on 12.03.2024

We may change this policy from time to time, when we do we will inform you via the Website.