How do I know if my order has been placed correctly?

You will receive an automatic notification once your order has been processed. You will receive a further email once your item has been shipped.

Can I make changes/ amend my order once it has been placed?

Unfortunately, we cannot amend orders once they are placed, please contact us as soon as possible and we may be able to cancel your existing order and ask you to place a new order. 

If the order has been processed by the time you contact us then you will need to return the item to us following the returns policy procedure.

What do I do if an item is faulty or incorrect?

Please email our customer support team at customercare@celestineandmae.com with your order details, images and any other information we will need, and we will investigate this for you as soon as possible.

What is your returns policy?

Please see here the link to our returns policy where you will find all the information you need to arrange your return, all this information is also noted on the receipt provided in your delivery box.

Do you offer exchanges?

We do not currently offer exchanges, please return your item following the returns policy here and repurchase. If you need any further support, please contact our customer care team at customercare@celestineandmae.com

How does pre-order work?

We are a slow fashion brand therefore we will only ever re-stock small quantities (if we decide to re-stock) to avoid over production. If the item is available for pre-order, you will see this information in the description, please place your order as normal and you will receive an email to confirm the expected dispatch date. 

When is my item back in stock?

Sorry to hear that your item is sold out. As a slow fashion brand we only ever stock small quantities to avoid over production. Unfortunately we cannot confirm when items will be back in stock but if you sign up to our newsletter and keep an eye out on the site we will update you when styles are back in stock or available for pre-order. 

Can I cancel my order?

Whilst we cannot make any guarantees, if you contact us ASAP we will do our best to cancel your order before it is shipped. Once your order has been processed by our warehouse, it can no longer be cancelled, and you will need to follow the returns procedure. 

For pre-order purchases you can cancel up to 24 hours before the dispatch date provided to you.