Returns, Exchanges and Cancellation

Thank you for shopping with us at Celestine & Mae. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 14 days of receipt, provided they are in original condition unless the product is an excluded item. Once items are returned you will be entitled to receive an exchange or a refund.

Items must be returned to us in their original condition and original packaging with all tags still attached.

They must also be:

• Untampered hygiene and with the security tags intact;

• Unworn and odourless; and

• Without damages, alterations, stains or marks.

Please ensure all return packages are sent with a trackable, insured service that provides you with proof of postage, as we cannot take responsibility for items damaged or lost in transit.

Please allow up to 14 working days from the time we receive your return for it to be processed.

Changed Your Mind? Your Right To Cancel.

We understand that you may change your mind about something you have bought online.

You have the right to cancel within 14 days of placing your Order if you simply change your mind unless the product is excluded. We can offer a refund and request that you return the item(s) unused to us. Please ensure all return packages are sent with a trackable, insured service that provides you with proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please allow up to 14 working days from the time we receive your return for it to be processed.

Please let us know via email customercare@celestineandmae.com to confirm the return of your goods.

Please also see the Exchanges, Exclusions, Refunds, and How to Return sections below.

Faulty Items

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty.

Please contact us via email customercare@celestineandmae.com. Please provide your Order Number and as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly on the best method for resolution.

We will then contact you in writing to confirm the next actionable steps.

Refunds

We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend you send the products using a secure or trackable method - i.e. Recorded/Special Delivery - and that you retain your proof of postage.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Please note that we are unable to issue refunds to expired bank cards - in this instance, we will issue the amount paid to you as online credit or gift card.

Faulty items will be refunded in full, including delivery charges where you have paid for the service.

There are certain situations where only partial refunds are granted (if applicable, but not limited to):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 6 months after receipt.

Shipping And Delivery

Order before 12pm [GMT] Monday to Friday and your order will be dispatched on the same day.

Please note that shipping times may vary subject to national holidays and bank holidays.

International delivery times may vary as shipments can be subject to customs and duty procedures beyond our control.

Foreign Taxes and Duties

In most cases customs and import duties are charged once the delivery reaches its destination. Customs and duties policies vary from country to country and we would therefore urge you to contact your local customs office and review these costs prior to placing your order. All charges on delivery are payable by the receiver.

Refused Deliveries

If a delivery is refused by the receiver and returned to us your refund will be subject to deductions of any duties, taxes, postage or custom charges incurred.

For any further queries please visit our F&Q page or contact celestine & mae customer support team at customercare@celstineandmae.com

Our business hours are Monday to Friday 09.00am to 17.00pm [GMT], excluding bank holidays. We aim to respond within three working days.

How do I know if my order has been placed correctly?

You will receive an automatic notification once your order has been processed. You will receive a further email once your item has been shipped.

Can I make changes/ amend my order once it has been placed?

Unfortunately, we cannot amend orders once they are placed, please contact us as soon as possible and we may be able to cancel your existing order and ask you to place a new order. 

If the order has been processed by the time you contact us then you will need to return the item to us following the returns policy procedure.

What do I do if an item is faulty or incorrect?

Please email our customer support team at customercare@celestineandmae.com with your order details, images and any other information we will need, and we will investigate this for you as soon as possible.

What is your returns policy?

Please see here the link to our returns policy where you will find all the information you need to arrange your return, all this information is also noted on the receipt provided in your delivery box.

Do you offer exchanges?

We do not currently offer exchanges, please return your item following the returns policy here and repurchase. If you need any further support, please contact our customer care team at customercare@celestineandmae.com

How does pre-order work?

We are a slow fashion brand therefore we will only ever re-stock small quantities (if we decide to re-stock) to avoid over production. If the item is available for pre-order, you will see this information in the description, please place your order as normal and you will receive an email to confirm the expected dispatch date. 

When is my item back in stock?

Sorry to hear that your item is sold out. As a slow fashion brand we only ever stock small quantities to avoid over production. Unfortunately we cannot confirm when items will be back in stock but if you sign up to our newsletter and keep an eye out on the site we will update you when styles are back in stock or available for pre-order. 

Can I cancel my order?

Whilst we cannot make any guarantees, if you contact us ASAP we will do our best to cancel your order before it is shipped. Once your order has been processed by our warehouse, it can no longer be cancelled, and you will need to follow the returns procedure. 

For pre-order purchases you can cancel up to 24 hours before the dispatch date provided to you. 

Our Terms And Conditions

Please Read Carefully Before Using This Website.

1. THESE TERMS

1.1 These are the terms and conditions and purchase order, together with any documents referred to herein (“Terms”), on which we supply our products and services to you, and how they govern your use of our website (“Website”).

1.2 In these Terms, “we/us/our/Celestine & Mae” shall mean All She Wants Clothing Ltd t/a as Celestine & Mae or one of our group companies and “you/your” shall mean you as the customer wishing to place an order with us or using the Website.

1.3 Our Website can be found at celestineandmae.com which is owned or licensed by us, and our details are given below. Our Website operates as a shopping and browser website which our customers can visit and purchase our range of fashionwear products.

1.4 We therefore recommend that you please read these Terms before using our Website as they may affect your legal rights and liabilities, and furthermore, the basis upon which we will supply our products and/or services to you (“Product(s)”), whether you continue to use the Website as either a registered user or a guest, or as a purchaser of our Products. By continuing to use this Website or by placing an Order with us you will be deemed to have read these Terms and agree to be bound by these.

1.5 Please read these terms carefully before you submit your Order to us. We have endeavoured to make these as simple as possible but if you have any specific questions, we recommend you refer to our frequently asked questions. These Terms tell you who we are, how we will supply our Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss this.

1.6 These Terms, and any contract formed between you and us, shall be in the English language.

1.7 Where you communicate on behalf of a company or organisation, you agree that you have authority on its behalf to proceed with us.

1.8 We may from time to time make changes to these Terms and any policies and agreements which are incorporated herein, and such changes shall be effective immediately upon posting to this Website. Your use of this Website after such changes or the purchase of our Products, shall constitute your acceptance.

1.9 If you do not agree to be bound by these Terms, you should stop using the Website and our Products immediately.

1.10 Any reference to a quotation, bid or proposal by us will not be deemed acceptance of any term, condition or instruction contained in that document. These Terms together with any drawing or document referred to in the Order, or any documents incorporated by reference will supersede any prior or contemporaneous communications, representations, promises or negotiations, whether oral or written, with respect to the subject matter of the Order.

1.11 These Terms do not constitute a firm offer and may be revoked by us at any time prior to acceptance by you and your placing of an Order to purchase our Products.

1.12 These Terms set out your legal rights and responsibilities, our legal rights and responsibilities and certain key information required by law.

1.13 The Products available on our Website are intended for consumer use and not for resell purposes or any other commercial enterprise. If you wish to purchase items which are for business use, please contact us directly for further details.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 All She Wants Clothing Ltd t/a Celestine & Mae is a company incorporated in England and Wales, with its company number 12763987 and its registered office being 1b Temple Road, Leicester, LE5 4JE. We only supply our Products for domestic and private use.

2.2 You can contact us by emailing our customer service team at customercare@celestineandmae.com If you wish to exercise your cancellation rights pursuant to this Agreement, you may do so by contacting us at this email address or by completing the cancellation form on our Website.

2.3 If we must contact you, we will do so by email.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

2.5 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

2.5.1 See clause 2.1;

2.5.2 read the acknowledgement email (see clause 3.2); or

2.5.3 contact us using the contact details at the top of this page.

3. OUR CONTRACT WITH YOU

3.1 Our Website will guide you through the ordering process. Before submitting your Order electronically, you will be given the opportunity to review and amend it. Please ensure that you have checked your Order carefully before submitting it to us. In doing so, you are making an order to purchase our Products. If you buy the Products on our Website, you agree to be legally bound by these Terms.

3.2 Orders shall be accepted at our sole discretion. After receiving your Order, we will check that the relevant Product(s) are in stock. Our acceptance of your Order will take place when you place an order on our Website and we email you to accept it with an invoice, at which point a contract will come into existence between you and us (“Order”).

3.3 We may contact you to say that we do not accept your Order. This is typically for the following reasons:

3.3.1 the Product(s) are unavailable or unexpectedly out of stock;

3.3.2 we cannot authorise your payment;

3.3.3 you are not allowed to buy the Product(s) from us;

3.3.4 we are not allowed to sell the Product(s) to you;

3.3.5 you have ordered too many goods; or

3.3.6 there has been a mistake on the pricing or description of the Product(s).

3.4 If we accept your Order, we shall send you an order acknowledgement email confirming what Product you have agreed to buy, and we will assign a reference number to your Order. It will help us if you can tell us the reference number whenever you contact us about your Order.

3.5 By submitting your information to us and paying for the Product, you agree to comply with and be bound by these Terms, as they may change from time to time.

3.6 This agreement constitutes the entire agreement between the parties. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out herein.

3.7 Any illustrations, descriptive matter or advertising issued by us, and any descriptions or illustrations contained in our publicity material or on the Website are issued or published for the sole purpose of providing guidance of the Products described in them. They shall not form part of the contract or have any contractual force. Your Products may vary slightly from the images provided by us.

3.8 During the ordering process, you will have the opportunity to check and confirm the details of your Order, its total price and to correct any errors before confirming your acceptance. It is your responsibility to verify the accuracy of the Order and to report or rectify any error, within a maximum of 24 hours, from the validation of your Order. Any request to this effect must be sent by e-mail to customercare@celestineandmae.com. The request must include the order references as they appear in the confirmation email sent by us.

3.9 The terms and conditions for exercising the right of withdrawal, as well as a link to the standard withdrawal form, can be found on our Website.

3.10 We reserve the right to cancel or refuse any Order from you if there is a dispute relating to the payment of a previous order.

4. OUR PRODUCTS

4.1 We take care to try and ensure that our Website is as accurate as possible, both in terms of prices displayed and how we describe our Products.

4.2 We cannot guarantee that our Products will always be available to purchase and if not, we will inform you either during the ordering process, or shortly afterwards.

4.3 We offer our Products via our Website, which are subject to stock and availability. We reserve the right to make changes to our Product catalogue at any time. The photos and graphics presented on the Website are as true and accurate as possible. However, we cannot guarantee that they are exactly as shown or illustrated, and we cannot be liable for any differences that occur between the advertisements and the actual end product. All measurements displayed are only approximated.

4.4 Our Website is presented on an ‘as is’ basis and we make no claims to its accuracy, either express or implied. All sizes and measurements are approximate. We do try and ensure they are as accurate as possible, but we recommend you follow any sizing guide provided.

4.5 We make all reasonable efforts to ensure that all prices shown on our Website are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.

4.6 We are under no obligation to provide any Product that does not form a part of your Order.

4.7 In the event that the price of the Products you have ordered changes between your Order being placed and us processing that Order and taking payment, you will be charged the price shown on our Website at the time of placing your Order.

4.8 All prices on our Website exclude VAT. VAT and/or other applicable taxes are added to your Order at the point of ordering together with any delivery charges / packaging options. If the VAT rate changes between your Order being placed and us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

4.9 You are required to refer to and understand the description of the Product prior to placing your Order, to ensure you are familiar with the properties, the essential particularities, and the waiting / delivery times.

4.10 These Terms relate to Products sold by us in the United Kingdom. For any orders that fall outside of this territory, we may engage our group companies to provide assistance with any deliveries. If this happens, customs duties or local taxes may also be payable, and you will agree that you will pay any further charges that may apply.

4.11 In the event of a pricing error, whether on our Website or in an Order confirmation or otherwise, you confirm that we have the right to correct such error and to charge the correct price or cancel the Order.

5. YOUR RESPONSIBILITIES

5.1 You shall ensure that all information provided to the Website does not contain any material which could be regarded as offensive, indecent, obscene, illegal, dishonest, untruthful, defamatory or discriminatory.

5.2 You agree to provide us with such information and materials as we may reasonably require in order to supply the Products and ensure that such information is accurate in all material respects.

5.3 You agree to obtain and maintain all necessary licences, permissions and consents which may be required to access or use our Products.

6. DELIVERY INFORMATION

6.1 Our delivery fees are indicated to you at the point of Order and shall also be shown on our invoice to you. For information on delivery options and fees, please visit our Website and during the online checkout process, you will be given available delivery options.

6.2 Your Order shall be processed during normal business hours Monday to Friday, excluding UK bank holidays. Next day and Second day delivery options may also apply during normal business hours Monday to Friday. These options will not be allowed for Saturday deliveries.

6.3 When you elect to use the Next day and Second day options when placing your Order, please note that all Orders must be placed by 1pm (GMT) between Monday to Friday to apply.

6.4 We shall aim to deliver your Order on the agreed delivery date to the address nominated by you in your Order, and no later than 30 days, but please note that we can only provide estimated delivery times from the point of Order, and we cannot be held responsible for delays or unforeseen events as we use third parties in the delivery process. Delivery will take place at the address specified by you when you placed an Order with us. Delivery estimates will only apply from the point of dispatch of your Order and not when you place the Order.

6.5 All deliveries are tracked and a signature may be required upon delivery to prove receipt, depending on the value of the Product.

6.6 You acknowledge that we are not responsible for delays outside our control. If our provision of the Products is delayed by an Event Outside Our Control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

6.7 If we miss the 30-day delivery deadline for any Products, we may cancel your Order straight away and refund to you any sums paid by you.

6.8 Delivery will be effective at the point the Products are delivered to you by us in accordance with your Order. Risk and title will only pass to you upon delivery of your Order and subject to payment in full.

6.9 If you unreasonably defer delivery or delay the receipt of delivery after we have notified you that our delivery partner has tried to deliver your Order, your Order will be cancelled, and a full refund issued to you.

7. PRICE AND PAYMENT

7.1 The prices shown on our Website at the point of submitting your Order, will apply. VAT will be applied at the time your Order is placed. Unless as otherwise specified by us, our invoice which will only be provided to you once an Order has been accepted, shall list the price you are paying, what VAT is payable and what delivery charges are included. To the extent any further import taxes or duties are payable, these will also be included on the invoice. If the rate of VAT changes between the date of your Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

7.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the Order is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with these Terms or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third-party gains unauthorised access to any information that you give us.

7.3 The prices consider any reductions offered by us on the Website and the prices are not negotiable.

7.4 The prices do not include our delivery charges which are also added at the time your Order is placed.

7.5 You can pay for the Products using our payment methods offered via our Website.

7.6 Payment is irrecoverable. All prices payable by you to us must be paid in full, without set off or deduction. We reserve the right to suspend the supply of any Products to you, or to terminate this Agreement if you fail to pay for your Order, on or before the due date.

7.7 If your payment is not received by us and you have already received the Products, you must:

7.7.1 pay for the Products as soon as possible and in any case within 7 days; or

7.7.2 return them to us as soon as possible and in any case within 7 days. If so, you must keep the Products in your possession, take reasonable care of them and not use them before you return them to us.

7.8 Nothing in this clause affects your legal rights to cancel this contract during the applicable cancellation period.

8. BUSINESS CUSTOMERS

8.1 These Terms do not apply to customers buying our Products from our Website in the course of business. We recommend that you contact us for further details in this regard.

9. GOODS DAMAGED IN TRANSIT / ITEMS RECEIVED IN ERROR

9.1 We want you to be satisfied with our Products. We ensure that our Products are dispatched in protective packaging, and we only work with professional delivery partners. However, we recognise from time to time that issues occur. We therefore ask you to inspect your Order at the point of delivery before you acknowledge receipt of the same. In the unlikely event the Product is damaged, you should take delivery of your Order. You should then request the Product is returned to us and we will arrange a replacement.

9.2 If you receive something in error, it is your responsibility to notify us by email.

10. OUR LIABILITY TO YOU

10.1 To the maximum extent permitted by law, we shall accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website, or any information contained therein.

10.2 We make no warranty or representation that the Products are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

10.3 Nothing in these Terms seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation, or any breach of the terms implied by Section 12 of the Sale of Goods Act 1979, or any breach of the terms implied by Section 13 of the Sale of Goods Act 1979 and defective products under the Consumer Protection Act 1987.

10.4 Subject to clauses 10.2 and 10.3, our maximum aggregate liability for breach of these Terms (including any liability for the acts or omissions of its employees, agents or subcontractors) whether arising in contract, tort (including negligence), misrepresentation or otherwise shall in no circumstances exceed the price that you have paid for your Order via our Website, unless there is malice aforethought or gross negligence on our part. In any case, we shall only be obliged to compensate for personal and direct damage to you for which we are liable.

10.5 Nothing in these Terms seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

11. CANCELLATION AND TERMINATION RIGHTS

This Agreement shall commence on the acceptance of these Terms and will remain in force until it is terminated by either you or us in accordance with this clause 11.

11.1 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply. Your right to cancel under these regulations will expire after 14 days from the day on which you acquire, or a third party nominated by you acquires physical possession of the Products. If you change your mind and no longer wish to proceed with the purchase of the Product, you may cancel your Order, subject to these Terms:

(a) you can notify us by email to customercare@celestineandmae.com or by way of a cancellation form through our Website, before we have dispatched your Order to you and unless your Order was bespoke, we can organise a refund or exchange; or

(b) where your Order has already been delivered, by returning the Products to us in accordance with clause 11.3 below.

11.2 This right to cancel applies to our sale and non-sale Products but does not apply to our excluded Products. Excluded products are returns or exchanges of any gift cards / e-cards, bespoke or personalised Products.

11.3 You can return your Order to us for any reason provided that you notify us in writing within 14 days of the delivery date (beginning with the day following delivery of your Order) for a full refund or exchange. We refer you to our Returns Policy.

11.4 Your rights referred to in this clause 11 are not applicable in the following circumstances:

(a) in the event the Product has been used or damaged in any way; and

(b) for any Product(s) we have made bespoke for you or are custom made.

11.5 Ownership of and risk in the Products you have ordered will pass to you at the time they are delivered to you. If you decide to return the Products to us for a refund or exchange in accordance with our Refunds Policy, risk will remain with you until we have received the returned Products.

11.6 The provisions of this clause 11 do not exclude your statutory rights.

11.7 In the event that the Product is faulty, we will honour our legal duty to provide you with Products that are described by us on our Website. You must contact us with photographic evidence to support and we will then advise you on the next steps, such as whether we need to organise a collection and refund / exchange, in accordance with your rights pursuant to the Consumer Rights Act 2015. Please see our Returns Policy for more information.

11.8 We reserve the right to withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know at least 7 days in advance of our ceasing the provision of the Product and will refund any sums you have paid in advance for Products which will not be provided.

11.9 If you do not return a Product to us, we reserve the right to refuse a refund.

11.10 Without limiting its other rights or remedies, either party may terminate this Agreement with immediate effect by giving written notice to the other if:

a) That party commits a material breach of any term of this Agreement and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing to do so;

b) That party fails to make any such payment when it is due, and that payment remains outstanding within 14 days of any such reminder for payment;

c) That party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business; or

d) That party suspends, threatens to suspend, ceases or threatens to cease to carry on all or a substantial part of its business.

11.11 Termination of this Agreement for any reason will not affect any rights, duties or liabilities of either party accrued prior to the termination.

11.12 On termination of the Agreement for any reason you agree that you shall immediately pay us all outstanding unpaid invoices together with interest (if any).

12. WEBSITE USE

12.1 We refer you to our Website Terms of Use on our Website which set out our terms of use for our Website and what you may and may not do. These Website Terms of Use are incorporated herein by reference and will be binding upon you.

13. INTELLECTUAL PROPERTY RIGHTS

13.1 We will at all times retain the ownership or be the licensee of any and all Intellectual Property Rights existing in our Website including all artwork, graphics, photography, designs and content, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved but may include copyright and trademark protection.

13.2 You shall not acquire any rights in or over any Intellectual Property Rights subsisting in any materials and/or property owned by us or by any third parties (where, for example, we are using materials under licence).

13.3 You must not use any part of the content on our Website for commercial purposes.

14. YOUR INDEMNITY

14.1 You shall fully indemnify us against all costs, expenses, liabilities, losses, damages and judgments that we may incur or be subject to as a result of any of the following:

(a) Your misuse of the Product;

(b) Your breach of these Terms; and

(c) Your negligence or other act of default.

14.2 You agree that you shall indemnify us and any successor to us, and to the extent required from time to time by us (or any such successor), our officers, agents and employees, against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us or any successor to us arising out of or in connection with your negligence, misrepresentation or the breach of any obligation to be performed by you under this agreement.

15. DATA PROTECTION

15.1 To enable us to fulfil our obligations and provide the Products under this Agreement, it is necessary for us to collect personal data from you to enable us to provide our Products to you. Further details of our policies and procedures on data protection and the use of our Website generally are set out in our Privacy Policy which is made available on our Website. Your acceptance of this Agreement includes your acceptance of our Privacy Policy and Website Terms of Use which are incorporated in, and details of how we shall use any personal data.

15.2 Any personal data received by us includes information provided to us through your use of our Website, through our Products, a record of any correspondence between us, and details of transactions you carry out with us. Such information will enable us to provide you with access to all parts of our Website and to enable us to supply you with the Product(s) ordered by you. We will also use and analyse that information to administer, support, improve and help us to develop our business.

16. CONFIDENTIALITY

16.1 All information, including without limitation, specifications, samples, drawings, materials, know-how, designs, processes and other technical business information that has been supplied to you or will be supplied to you is deemed to be confidential information. This belongs to us and may not be used for any other purpose other than to receive your Product for its use and enjoyment.

17. WHOLE AGREEMENT

17.1 These Terms constitute the entire agreement between you and us regarding your use of our Website and the available Products and our provision of these to you upon your purchase.

17.2 The following documents outlining further terms relating to the provision of Products and the use of our Website all are incorporated herein and include but are not limited to the following:

• These Terms

• Privacy Policy

• Cookies Policy

• Returns Policy

• Our Website Terms of Use

17.3 In case of any conflict, then these Terms shall prevail over the other terms and agreements referred to above, unless expressly stated otherwise.

18. MISCELLANEOUS

18.1 You may not transfer your rights or obligations under this Agreement, but we may transfer our rights under this Agreement to someone else. We will always notify you in writing or by posting on our Website if this happens.

18.2 Nobody else has any rights under this Agreement. This Agreement is between you and us. No other person shall have any rights to enforce whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. This clause does not affect any right or remedy of any person which is exists or is available otherwise than pursuant to the Act.

18.3 The invalidity of one or more of the provisions of the Agreement between the parties does not affect the validity of the remaining provisions. In the event that a provision should be invalid, the parties shall replace it by a new provision that adheres as closely as possible to the objectives of the original provision.

18.4 Even if we delay in enforcing this Agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

18.5 The abstinence from, or failure to, exercise or enforce its rights by one party with respect to the other party will under no circumstances constitute a waiver thereof, unless such a waiver is in writing and signed by the waiving party. No waiver shall be deemed to be a waiver of any subsequent breach nor any breach of any other provision.

18.6 This Agreement shall be governed by and construed in accordance with English law and the Parties hereto agree to submit to the exclusive jurisdiction of the English courts. If you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

18.7 If you have a complaint, please contact customercare@celestineandmae.com and this will be picked up by our customer services and investigated. We offer no guarantees whatsoever in relation to how long it will take to resolve a complaint.

18.8 Alternative dispute resolution (“ADR”) is an optional process where an independent body considers the facts of any dispute and seeks to resolve it. In the event you have a dispute with us, we invite you to consider ADR as an option prior to considering legal proceedings such as mediation.

19. EVENTS OUTSIDE OF OUR CONTROL

19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract or our supply of your Order, that is caused by an event outside of our control (“Event Outside of Our Control”). This is defined in clause 19.2. We will contact you as soon as possible to let you know and what we can do to reduce the delay. As long as we do this, we will not compensate you for any delay.

19.2 An Event Outside of Our Control is any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, extreme weather conditions, subsidence, epidemic or other natural disaster, or failure of public or private communications networks or impossibility of use of the railways, shipping, aircraft, motor transport or other means by public or private transport.

19.3 If an Event Outside of Our Control takes place that may affect our performance of this Contract with you, we will contact you as soon possible to notify you and our obligations shall be suspended and the time for the performance of our obligations shall be extended for the duration of the Event Outside of Our Control. Where it shall affect our delivery times, we shall organise a new delivery date.

19.4 You may cancel your contract with us if an Event Outside of Our Control continues for more than 30 days. You can do this by contacting us in writing and we will refund the price paid by you.

Our website and e-commerce shop celestineandmae.com (“Website”) uses cookies and similar technologies. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of this Cookie Policy is deemed to occur if you continue using our Website. 

If you do not agree to our Cookie Policy, please stop using our Website immediately.

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide the best possible experience when you browse our website and access and use the Website. It also allows us to further develop and improve our Website.

A cookie is a small file of letters and numbers and is stored within your browser or on your device’s storage if you agree. Cookies contain information that is transferred from a website onto your device.

Our Website may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our Website and to provide and improve our products and services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our the Website. They include, for example, cookies that enable you to log into secure areas of our Website.

• Analytical or Statistical cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website and the Website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality or Preference cookies. These cookies enable us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region). These cookies are not strictly necessary, but the Website may not work as fluidly without them. 

• Marketing cookies. These cookies are chiefly third-party analytical cookies, used by suppliers to analyse the performance of embedded content from their platforms used on the Website. These cookies are not necessary, but you may need to allow them in order to engage with embedded third-party content.

• Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website and the advertising displayed on it, more relevant to your interests. 

Please note where we use third party cookies, we have no control over their functions or destination. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

How to turn off all cookies and consequences of doing so

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

How to contact us

Please contact us OR our Data Protection Officer, if you have any questions about this Cookie Policy or the information we hold about you.

Changes to this policy

This policy was published on 01.09.2023 and last updated on 12.03.2024

We may change this policy from time to time, when we do we will inform you via the Website.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

These terms of use (“Terms”) together with all documents referred to herein govern the relationship between you and All She Wants Clothing Ltd t/a Celestine & Mae (“we”, “us”, “our” or “Celestine & Mae”) under which our services are provided by us through our website at celestineandmae.com (“Website”). These Terms incorporate our Privacy Policy, our general Purchase Terms and Conditions for our customers, which includes our cancellation policy and our Cookies Policy.

1. Who we are and how to contact us?

   celestineandmae.com is a website operated by All She Wants Clothing Ltd t/a Celestine & Mae, a company registered in England and Wales. Our company number is 12763987 and our registered office is 1b Temple Road, Leicester, LE5 4JE.
   

   To contact us, please email info@celestineandmae.com
   

   By accessing and using our Website together with any content, you confirm that you understand and accept these Terms and that you agree to comply with them. We will also require you to accept our Privacy Policy and our purchase terms and conditions, if you purchase any of our products through the Website.
   

   If you do not agree to these Terms, you must not use or visit our Website. We recommend that you print or download a copy of these Terms for future reference.

2. We may make changes to these Terms

   We may amend these Terms from time to time. Every time you wish to use our Website, please check these Terms to ensure you understand the Terms that apply at that time. 

3. We may make changes to the Website

   We may update and change the Website from time to time to reflect changes to our services, products, our users' needs and our business priorities.

4. Accessing our Website

   Access to the Website is permitted on a temporary basis and we reserve the right to withdraw or amend any access to the services we provide on the Website.  

   The Website is made available free of charge if you visit unless you purchase our products. 
   

   We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
   

   You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

5. You must keep your details safe

   If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

   We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
   

   You are responsible for making all arrangements necessary for you to have access to the Website. You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them at all material times. 
   

   If you know or suspect that anyone other than you knows your user identification code or password without your consent, you must promptly notify us using the contact details above.

6. Intellectual Property Rights

   We are the owner or the licensee of all intellectual property rights on the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
   

   Except as expressly stated herein, these Terms do not grant you any rights to, or in, or other rights or licences in respect of our services. We are the owner or licensee of all intellectual property rights in and to the Website and all source code, databases, functionality, software, website designs and graphics in the Website and the trademarks published or logos all vest in Celestine & Mae. All of these works are protected by copyright laws and treaties all around the world. All such rights are reserved.

   You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use or link to Website for your own use, and you may draw the attention of others within your organisation to content posted on our site.
   

   You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

   If you print off, copy or download any part of the Website in breach of these Terms of use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7. Do not rely on information on this website

   The content on the Website is provided for general information only.

   Insofar as is permitted by law, we make no representation, warranty or guarantee that the Website will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software or hardware, or that it will be secure.

   Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the content on Celestine & Mae Website is accurate, complete or up to date.

8. We are not responsible for websites we link to

   Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only but may contain affiliate links, where we have linked other businesses. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. However, we do ensure that any links relate to the products and services we offer.
   

   We have no control over the contents of those sites or resources and we accept no liability for the content of third-party sites.

   We may feature advertising on our Website.  We are not responsible for any advertising, including, but not limited to, any errors, inaccuracies or omissions.  
   

   Where we feature links or advertising to third party sites, we may receive a commission on any purchases made by you within a time frame. Such commission is paid by the retailers and will not affect you.  
   

9. Termination

   We can terminate your access and use of the Website at any time and without notice, if it is deemed that you have breached these Terms or uploaded any material or done anything to the Website, that is false, misleading or against the law, or for any other reason it determines is inappropriate.

10. Limitation Of Liability

    These provisions only apply to the use of Website. Our contractual relationship with you will be governed by our Purchase Terms and Conditions.
    

    Our liability whether you are a consumer or a business user is as follows:

    To the fullest extent permissible by law, we accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) the Website, or the use of or reliance upon any content included on our site.
    

    To the fullest extent permissible by law, we exclude all representations, warranties and guarantees (whether express or implied) that may apply to our site or any content included on the Website.
    

    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

    If you are a business user:

    We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your:

    • use of, or inability to use, the Website; or

    • use of or reliance on any content displayed on the Website.

    • In particular, we will not be liable for:

    • loss of profits, sales, business, or revenue;

    • business interruption;

    • loss of anticipated savings;

    • loss of business opportunity, goodwill or reputation; or

    • any indirect or consequential loss or damage.

11. Prohibited Activities

    • You may only use the Website for lawful purposes. You must not use the Website in the following ways:
      

    • in any way that breaches any applicable local, national or international law or regulation;

    • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

    • for the purpose of harming or attempting to harm minors in any way;

    • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (including spam);

    • to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, spyware, adware or any other harmful programs or other similar code designed to adversely affect the operation of the computer software or hardware;

    • systematically retrieve data or other content from the Website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from us; 

    • trick, defraud or mislead us and other users, especially in an attempt to learn sensitive account information such as user passwords;

    • circumvent, disable, or otherwise interfere with security-related features of the Website, including features that prevent or restrict the use or copying of the content or enforce limitations on the use of the Website and any content;

    • disparage, tarnish or otherwise harm, in our opinion, us and/or or the Website;

    • make improper use of our support services or submit false reports of misconduct; or

    • engage in unauthorised framing or linking to the Website.
      

    You also agree:

    • not to reproduce, replicate, copy or re-sell any part of the Website; and

    • not to access without authority, interfere with or damage or disrupt any part of the Website.

12. We are not responsible for viruses and you must not introduce them

    We do not guarantee that the Website will be secure or free from bugs or viruses and we accept no liability for any loss or damage arising from a virus or other malware that may adversely affect your software, hardware or data that occurs as a result of your use of the Website (including the downloading of any content) or any other site referred to on the Website.
    

    You are responsible for configuring your information technology, computer programmes and Website to access the Website. You should use your own virus protection software.
    

    You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. 
    

    You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

13. Rules about linking to the Website

    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

    You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    We reserve the right to withdraw linking permission without notice.

14. Data Protection

    To enable us to fulfil our services in the Website, it may be necessary to collect and use personal data from you.
    

    Further details on how we may use any such personal data can be found in our Privacy Policy. This Policy is incorporated into these Terms by reference herein. 
    

15. General

    Updates to these Terms – You agree that we may update these Terms from time to time when it is necessary and reasonable to do so.

    Assignment and Transfer – We may freely assign or transfer its rights and obligations under these Terms.

    Severance – Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining terms will remain in full force and effect.

    Third Party Rights – These Terms are between you and us. No other person has any rights to enforce any of its terms. 

    Governing Law and Jurisdiction - If you are a consumer, please note that these Terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

    If you are a business, these Terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.